FAQs

We have the answers to your top questions

How do I get started with assembly?

Sometimes assembling a bike can be a bit of an uphill climb. But with our help, you’ve got this! Check out our digitized owner's manuals for some extra help.

How can I get an owner’s manual for my Royce Union product?

Simply visit the owner's manual page and you’ll find a whole list, named and organized by type of product, ready for printing.

To print: start by clicking the file name to open the file. All of the owner’s manuals are in “PDF” form for easy viewing and printing. That means, if you don’t already have Adobe Acrobat Reader on your computer, you will need to download it. Need a link? No problem. Download Adobe Acrobat Reader here.

How much air should I put in my bicycle's tires?

Maintaining the proper air pressure in your bicycle tires is an important part of routine maintenance. Each bike tire comes with a recommended pressure, which can be found molded onto the sidewall (or the portion of the tire that runs between the tread and the wheel rim).

My bicycle's wheel has developed a slight "wobble." How can I fix this?

A wheel can develop a slight “wobble” or “hop,” making it appear lopsided as it spins. Typically this can be fixed by simply adjusting the wheel’s spokes, a process known as “truing a wheel.”

How do I get spare parts for my Royce Union product?

The Customer Service Department at Royce Union can help when you need spare parts. Know that parts vary by product. You will need the production code to order. This is a string of 10 numbers and 1 letter found at TOP of the white sticker on the BOTTOM of your bicycle frame.

How do I find the production code on my Royce Union bicycle?

Every Royce Union bicycle has identification information including the serial number, model number and date code. This is the Production Code. The code is found at the TOP of the white sticker on the BOTTOM of your bicycle frame.

Where is my nearest Royce Union Authorized Service Center?

Royce Union has lots of authorized repair centers located in the U.S., to help you out with your product service needs.

Our customer service representatives can help you find the one closest to you.

What is the warranty on a Royce Union bicycle?

Royce Union has a wide variety of products, and the specific warranty information varies by product. In general, we provide a limited lifetime frame warranty for all steel frames. For more information on the warranty pertaining to your ride, check out the Owner’s Manual that came with the original product purchase or Contact Us .

What are the RoyceUnionBikes.com return and order cancellation policies?

Return Policy:

If your order arrives damaged from the carrier, contact Royce Union within 72 hours at [email protected].
If parts are missing or damaged, please contact our Consumer Service Department using our Contact Us link or call us at 1-888-474-6479.
All product returns must be made within 30 days of purchase, using the original packaging material. The customer is responsible for all return shipping and handling fees. Returned products must be in new, unused condition. Contact Royce Union at [email protected] to receive a return authorization number and return shipping information.

Cancellation Policy:

Royce union processes orders quickly, shipping from our distribution centers as soon as possible. If you need to cancel an order, you must contact Royce Union within ONE HOUR of placing the order. Send us an email at [email protected], as quickly as possible with “Order Cancellation” in the Subject Line. Cancellations made after one hour may not be accepted due to order processing.