Royce Union Online Ordering & Shipping Policies
Thank you for shopping at Royce Union.
Royce Union is the operator of (www.royceunion.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Product Availability
Ordering is subject to stock availability. Due to the popularity of some items, frequency of online orders, or stock discrepancies we may not be able to fulfill your order at the time of purchase or in one shipment. If this occurs, we will let you know when we expect the item in inventory. You have the option for us to ship your order when it’s available or process a refund.
Due to exclusive arrangements with some retailers, not all Royce Union products are available for sale on RoyceUnionBikes.com.
2. Shipping
We ship to US addresses only. Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. This cost will be displayed to you at checkout and collected with the purchase. This price will be the final price for shipping cost to the customer. Any Free Shipping promotions that are offered are available to the Contiguous United States only and are shipped via Home Delivery (ground).
2.1 PROCESSING TIME
Orders are usually turned over to the freight carrier within 1-2 business days of placing your order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
2.2 TRANSIT TIME
Shipping transit timeframes start after the order is processed and vary based on location and service selected. Below are typical shipping timeframes:
| Delivery Method | Transit Time to Contiguous US |
| Fed Ex Home Delivery | 1-5 business days |
| Fed Ex Express Saver | 3 business days |
| Fed Ex 2 Day | 2 days |
Electric products with lithium batteries (bikes, scooters, and ride-ons) ship only via Fed Ex Home Delivery to the lower 48 states.
2.3 P.O. BOX SHIPPING
Royce Union is unable to ship to P.O. box addresses.
2.4 TRACKING NOTIFICATIONS
Upon transfer to our shipping carriers, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
2.5 PARCELS DAMAGED IN TRANSIT
If your order arrives damaged from the carrier, contact Royce Union within 72 hours at info@royceunion.com. If parts are missing or damaged, please contact our Consumer Service Department using our Contact Us (note: enable link) link or call us at 1-888-474-6479.
3. SALES TAX
Sales tax has already been applied to your order as displayed on the website during checkout.
4. RETURNS
Returns are only accepted on product purchased directly from RoyceUnion.com. All product returns must be made within 30 days of purchase, using the original packaging material. The customer is responsible for all return shipping and handling fees. Returned products must be in new, unused condition. Contact Royce Union at info@royceunion.com to receive a return authorization number and return shipping information.
If your order arrives damaged from the carrier, contact Royce Union within 72 hours at info@royceunion.com.
If parts are missing or damaged, please contact our Consumer Service Department using our Contact Us link or call us at 1-888-474-6479.
5. WARRANTY
Royce Union has a wide variety of products, and the specific warranty information varies by product. In general, we provide a limited lifetime frame warranty for all steel frames. For more information on the warranty pertaining to your ride, check out the Owner’s Manual that came with the original product purchase or Contact Us (note: enable link).
6. CANCELLATIONS
Royce Union processes orders quickly, shipping from our distribution centers as soon as possible. If you need to cancel an order, you must contact Royce Union within ONE HOUR of placing the order. Send us an email at info@royceunion.com, as quickly as possible with “Order Cancellation” in the Subject Line. Cancellations made after one hour may not be accepted due to order processing.
7. CUSTOMER SERVICE
For all customer service enquiries, please submit an enquiry at info@royceunion.com.